Buffalo's Casino & Resort opts for QCI Go, aiming to boost host efficiency and amplify guest interaction
Buffalo Run Casino & Resort has taken a significant step in improving guest experience and host productivity with the implementation of the QCI Go mobile app. This native mobile app for casino hosts, developed by Quick Custom Intelligence, is now being used at the resort, offering hosts real-time access to key tools such as player card scanning, player lookup, event information, and task management [1][3].
The adoption of QCI Go has resulted in increased host efficiency, improved guest engagement, and greater operational effectiveness. By providing hosts with mobile access to player data and management tools, they can deliver faster, more personalized service and foster deeper player relationships directly on the casino floor [1].
Mary Jewett, Vice President and General Manager at Buffalo Run Casino & Resort, expressed her excitement about the implementation of QCI Go. She emphasized the app's role in transforming how hosts interact with guests, serving players with real-time information to elevate both service quality and host effectiveness [1].
Dr. Ralph Thomas, CEO of QCI, shared Jewett's enthusiasm, highlighting that QCI Go exemplifies mobile-first innovation, helping operators boost team productivity and guest satisfaction [1]. He was thrilled about the partnership between QCI and Buffalo Run Casino & Resort, which he considered a great example of how mobile-first innovations can improve team productivity and guest satisfaction [1].
The user-friendly mobile interface of QCI Go ensures that the tools it provides are easily accessible. Buffalo Run Casino & Resort hosts can now benefit from capabilities that were previously unavailable or less accessible, such as player card scanning, real-time player lookup, access to QCI Meet and QCI Events, and robust task management features [1].
The decision to adopt QCI Go was made by Buffalo Run Casino & Resort with the intention of enhancing the overall guest experience at the casino. QCI deploys QCI Go at the resort, providing hosts with mobile access to the QCI platform [1]. The implementation of QCI Go is expected to enhance both the guest experience and host effectiveness, enabling faster service, deeper guest relationships, and greater operational efficiency on the casino floor [1].
In summary, the QCI Go app streamlines host workflows and enhances the overall guest experience by combining mobility, data access, and task management in one platform tailored for casino environments. This recent development at Buffalo Run Casino & Resort is set to revolutionize the way hosts interact with guests, ultimately leading to a superior guest experience.
[1] - Source: Quick Custom Intelligence Press Release, July 22, 2025 [3] - Source: Buffalo Run Casino & Resort Press Release, July 22, 2025
The QCI Go app, a mobile-first innovation in data-and-cloud-computing, has been implemented at Buffalo Run Casino & Resort, revolutionizing casino-culture by streamlining host workflows and enhancing guest experiences through real-time player data access and task management. This technology transformation is expected to elevate not only host effectiveness but also casino-games engagement for patrons on the casino floor.
